Bambang Soteto

My photo
Bambang Sutrisno Soteto is the director of Hairkunst Salon and was internationally trained in Mannheim, Germany; London, UK; and Vienna, Austria for five consecutive years . He also worked as a trainer in a renowned hairdressing academy in Vienna called Headquarters for two and a half years. During these years of training and working, he gained tremendous experiences and signature hairdressing skills that are so typically european and were influenced by the geometric hairstyles from the 60s and 70s. Despite being busy with clients and administration matters, in order to pursue perfection, he never stops learning. He pursues knowledge beyond his job scopes that can enhance his skills and learning abilities, and also spark his creativity in creating his flair just to be ahead or on par in the fast pace hairdressing world.

Wednesday, December 9, 2009

Clients VS Hairdressers

Clients VS Hairdressers

Have you sometimes ever wished that your hairdresser could read your mind? So that they really really understand what you want?

From my observation (personal view), less than 50% clients walk out from salon fully satisfied...Most of the time the hairstylists do not give the customer exactly what they want ..They usually do what they (hairstylists) want.

For me, the KEY for customer SATISFACTION is a good and clear consultation between the client and his/her hairstylist.